{"id":1349,"date":"2017-06-28T14:28:37","date_gmt":"2017-06-28T14:28:37","guid":{"rendered":"https:\/\/smartplay.com\/?page_id=1349"},"modified":"2025-05-16T19:59:02","modified_gmt":"2025-05-16T19:59:02","slug":"support","status":"publish","type":"page","link":"https:\/\/smartplay.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1349\" class=\"elementor elementor-1349\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33e09909 e-con-full e-flex e-con e-parent\" data-id=\"33e09909\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-22fa116e e-flex e-con-boxed e-con e-child\" data-id=\"22fa116e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-195a125a e-con-full e-flex e-con e-child\" data-id=\"195a125a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dc9c21d content-align-right the7-hover-visibility-disabled preserve-img-ratio-cover transform-overlay-yes exceeding-frame-yes elementor-widget elementor-widget-the7-image-widget\" data-id=\"2dc9c21d\" data-element_type=\"widget\" data-settings=\"{&quot;hover_visibility&quot;:&quot;disabled&quot;}\" data-widget_type=\"the7-image-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-image-container\"><div class=\"the7-image-wrapper the7-elementor-widget the7-transform-container\"><div class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\"><img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"1200\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20900%201200&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"\" sizes=\"(max-width: 900px) 100vw, 900px\" style=\"--ratio: 900 \/ 1200;\" data-src=\"https:\/\/smartplay.com\/wp-content\/uploads\/2025\/04\/smartplay-technician-alejandro.jpg\" loading=\"eager\" data-srcset=\"https:\/\/smartplay.com\/wp-content\/uploads\/2025\/04\/smartplay-technician-alejandro.jpg 900w, https:\/\/smartplay.com\/wp-content\/uploads\/2025\/04\/smartplay-technician-alejandro-225x300.jpg 225w, https:\/\/smartplay.com\/wp-content\/uploads\/2025\/04\/smartplay-technician-alejandro-768x1024.jpg 768w\" \/><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e024930 elementor-widget elementor-widget-spacer\" data-id=\"e024930\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1413e6e elementor-button-success elementor-align-center elementor-widget__width-inherit elementor-widget-widescreen__width-initial elementor-widget elementor-widget-button\" data-id=\"1413e6e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/smartplaytechservices.com\/index.php\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit a Support Ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e69f027 e-con-full e-flex e-con e-child\" data-id=\"4e69f027\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6dc380 elementor-widget__width-auto elementor-widget-widescreen__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b6dc380\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6>Global Service Team<\/h6><ul><li>Dedicated support staff based in the USA, Europe and Asia<\/li><li>Our team is on the road every month providing routine maintenance<\/li><li>24\/7 on-call phone and online support<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16536982 elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"16536982\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Committed to Client Success<\/h4><p>Smartplay is committed to support and service after the sale. With technicians based in both the United States, Europe and SE Asia, we are available 24\/7 to keep your lottery operating properly.<\/p><p>All machines come with a free warranty for up to one year, depending on the frequency of your draws. For example, machines being used once per week have a longer warranty than those being used continuously, drawing every 10 minutes.<\/p><p>We offer various support and maintenance packages to fit your objectives and budget, which may include:<\/p><p>Smartplay employees are on call and travel worldwide servicing customers in 85 countries.<\/p><ul><li>24\/7 phone support<\/li><li>On-site maintenance packages<\/li><li>Free or discounted replacement parts<\/li><li>Free spare parts kits<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-176b6ea4 elementor-widget elementor-widget-spacer\" data-id=\"176b6ea4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1378494f e-con-full e-flex e-con e-parent\" data-id=\"1378494f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Submit a Support Ticket Global Service Team Dedicated support staff based in the USA, Europe and Asia Our team is on the road every month providing routine maintenance 24\/7 on-call phone and online support Committed to Client Success Smartplay is committed to support and service after the sale. With technicians based in both the United&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1349","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartplay.com\/wp-json\/wp\/v2\/pages\/1349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartplay.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartplay.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartplay.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartplay.com\/wp-json\/wp\/v2\/comments?post=1349"}],"version-history":[{"count":27,"href":"https:\/\/smartplay.com\/wp-json\/wp\/v2\/pages\/1349\/revisions"}],"predecessor-version":[{"id":100769,"href":"https:\/\/smartplay.com\/wp-json\/wp\/v2\/pages\/1349\/revisions\/100769"}],"wp:attachment":[{"href":"https:\/\/smartplay.com\/wp-json\/wp\/v2\/media?parent=1349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}