darrell.smith@smartplay.com – Smartplay International https://smartplay.com Lottery equipment manufacturing Sun, 16 Nov 2025 18:23:09 +0000 en-US hourly 1 https://smartplay.com/wp-content/uploads/2025/04/smartplay-favicon-150x150.png darrell.smith@smartplay.com – Smartplay International https://smartplay.com 32 32 Designing Games for Randomness Certification – A Guide for Live Games and Custom Equipment https://smartplay.com/designing-games-for-randomness-certification-a-guide-for-live-games-and-custom-equipment/ https://smartplay.com/designing-games-for-randomness-certification-a-guide-for-live-games-and-custom-equipment/#respond Wed, 08 Oct 2025 17:54:32 +0000 https://smartplay.com/?p=101666 At Smartplay International, we design and manufacture lottery equipment and custom gaming devices for operators around the world. Our traditional lottery machines are considered inherently random because the turbulence and air mixing within their chambers ensure unbiased outcomes. When these machines are submitted to a certification body, they are relatively straightforward to validate, since their…

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At Smartplay International, we design and manufacture lottery equipment and custom gaming devices for operators around the world. Our traditional lottery machines are considered inherently random because the turbulence and air mixing within their chambers ensure unbiased outcomes. When these machines are submitted to a certification body, they are relatively straightforward to validate, since their physics produce statistically fair results that align with widely recognized randomness standards.

But in today’s rapidly evolving gaming environment, especially with the growth of live game studios, many clients are no longer relying solely on traditional lottery draws. Instead, they are creating unique physical games designed to entertain, engage, and attract new players. These include plinko-style boards, oversized prize wheels, toss boards, and hybrid products that combine physical movement with digital scoring. These types of games fall into the broader category of live games—experiences often streamed to players in real time or offered in casino environments where novelty and entertainment are key.

The challenge for operators and developers is clear. How can you prove that these new games are fair, unbiased, and certifiable? This is where the process of randomness certification—and increasingly, live game certification—comes into play.

Why Randomness Certification Matters in Live Games

Randomness certification ensures three essential outcomes: compliance, fairness, and credibility.

For regulators, it confirms that the game outcomes are unpredictable and independent, meeting the same high standards required of any wagering product. For players, certification builds trust, assuring them that outcomes are not manipulated or rigged. For operators and studios, certification opens the door to regulated markets and makes their products more attractive to both players and business partners.

In the context of live games, certification is even more critical. These products are often broadcast in real time, where audiences can watch the action unfold. If a player suspects bias in a wheel spin or in how balls fall through a plinko board, trust is immediately eroded. Certification by an independent lab such as GLI or BMM Testlabs provides the credibility needed to assure players and regulators that the game operates fairly.

What Certification Bodies Look For

Independent auditing labs evaluate games based on three main principles.

  1. Unpredictability: Players should not be able to predict or influence outcomes beyond what is inherent to the design.

  2. Uniform distribution: Each outcome should occur with the probability expected from the rules or physics of the game.

  3. Independence: Each play must be independent from the last, with no carryover effects that influence subsequent results.

For a traditional lottery machine, these criteria are straightforward. For custom and live games, especially those that involve host input such as spinning the wheel or tossing an object — or inherent physical bias, certification requires deeper analysis.

The Certification Challenge of Physical Games

Take plinko as an example. When a ball drops from the top of a plinko board, it bounces down through pins until it lands in one of several scoring pockets at the bottom. To the casual player, this seems random. But in practice, the geometry of the board creates a distribution where most balls land in the center pockets. The outside pockets are less likely to be hit, not because of bias in the equipment, but because of physics.

Certification bodies know this. In fact, part of their testing involves confirming that the actual distribution of ball drops matches the expected theoretical distribution for plinko. If a million simulated drops cluster in the center in a bell-shaped curve, that is expected. Certification at this stage is not about making every pocket equally likely but about ensuring the observed results match what is mathematically known about the design.

However, when outcomes are tied to prizes or wagering, this distribution becomes a problem. If outside pockets pay higher rewards but are significantly less likely to be hit, regulators may require adjustments. One solution is to introduce a certified electronic RNG (random number generator) that overlays the physical play.

Adding RNG Elements for Certification

An RNG allows developers to separate the visual entertainment of the physical game from the fairness of the scoring. For example, in a plinko board:

  • The physical ball drop determines the path.

  • The scoring pocket values at the bottom are randomized electronically by the RNG before each play.

This means that even though the ball lands more often in the middle, every pocket has an equal chance of awarding the top prize, because the scoring assignment is driven by a certified RNG.

Similarly, in a prize wheel game, while the spin provides a physical outcome, the payout or multiplier associated with each wedge might be randomized electronically. This hybrid approach ensures fairness without sacrificing entertainment value.

Certification bodies will test the RNG separately, subjecting it to statistical analysis to confirm unpredictability and uniformity. They will also test how the RNG integrates with the physical component to ensure that outcomes remain independent and unbiased.

What Randomness Certification Looks Like for Live Games

When certifying a live game, auditing companies evaluate the entire system, not just one component.

  1. Physical testing: They simulate thousands of plays, measuring the distribution of outcomes on the physical device (plinko, wheel, or board). Results are compared to the theoretical expectations of that game design. For plinko, this means confirming the bell-curve distribution. For a wheel, it means checking that each wedge is landed on at the rate expected by its size in relation to the entire wheel.

  2. Electronic RNG testing: The RNG is subjected to rigorous statistical analysis, often including tests from the NIST suite, to validate randomness. Labs check for unpredictability, uniform distribution, and absence of patterns.

  3. System integration testing: The auditors then confirm that the physical and electronic components interact properly. In plinko for example, this means ensuring that the bottom pocket values are truly randomized at the start of play and are independent of the ball’s physical drop. In a wheel game, it means confirming that RNG-driven bonuses or multipliers are not correlated with spin outcomes.

  4. Hardware and software review: Certification also requires a full audit of the equipment and code. Auditors may examine the release mechanism, check the source code of the RNG, confirm that logs are kept of each play, and ensure the device is tamper-proof post-certification.

This holistic review is what defines live game certification. It is not enough to test a wheel or an RNG in isolation; the game must be certified as a system, accounting for the physical movement, the electronic randomness, and the player experience.

How Live Game Studios Can Prepare

For live game studios, the key to success is to plan for certification during the design phase. Here are some guidelines on preparing for certification:

  • Define randomness early. Decide whether randomness will be purely physical, electronic, or hybrid.

  • Prototype and test. Drop thousands of balls, spin the wheel hundreds of times, or simulate plays digitally to detect bias before a certification lab does.

  • Integrate certified RNGs. Use RNGs to level out prize distributions or scoring opportunities where physical physics alone cannot provide fairness.

  • Standardize player input. Consider automated release mechanisms or dampeners to reduce the influence of skill in games that are supposed to be chance-based.

  • Engage with certification labs. Many labs will review your design before full certification, helping you identify risks early.

Studios that design with certification in mind avoid costly redesigns later and can move faster to market with compliant, fair, and exciting games.

The Growing Importance of Live Game Certification

As live games continue to grow in popularity, particularly in online casinos and streaming environments, regulators are paying more attention to fairness standards. These games combine the visual appeal of physical play with the reliability of electronic systems, making them some of the most innovative products in gaming today.

However, the more unique the game, the more important certification becomes. Players watching a live broadcast will immediately question outcomes that feel repetitive or biased. Operators cannot afford reputational damage, and regulators will not allow uncertified products into their markets. Live game certification provides the assurance needed to protect players, operators, and the integrity of the industry.

 

Certifying Innovation for iGaming

The future of iGaming lies not only in traditional slots, table games and lottery draws but in the creativity of live games—plinko boards, prize wheels, hybrid toss games, and other physical experiences enhanced with electronic RNGs. For these products to succeed, they must pass the rigorous standards of randomness certification.

Certification bodies evaluate the physical device, the electronic RNG, and the overall integration of the system to confirm outcomes are unpredictable, uniformly distributed, and independent. For studios and operators, the path to success is to design with certification in mind from the beginning, incorporating balance, fairness, and compliance into every stage of development.

At Smartplay, we work with operators and live game studios to help bring new concepts to market quickly while ensuring they meet regulatory requirements. By blending innovation with proven certification strategies, you can deliver games that are not only fun and engaging but also trusted, compliant, and ready for the global stage.

 

 

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The Enduring Magic of Lottery Ball Machines: Why the World Still Trusts Spinning Spheres Over Silicon https://smartplay.com/the-enduring-magic-of-lottery-ball-machines-why-the-world-still-trusts-spinning-spheres-over-silicon/ https://smartplay.com/the-enduring-magic-of-lottery-ball-machines-why-the-world-still-trusts-spinning-spheres-over-silicon/#respond Thu, 21 Aug 2025 14:32:14 +0000 https://smartplay.com/?p=101366 In an age where artificial intelligence writes poetry and smartphones orchestrate our daily lives, there’s something delightfully analog about watching numbered balls dance in a transparent chamber. While casinos have long embraced certified random number generators (RNGs) for their slot machines and online gaming platforms—technology that’s mathematically more random than any physical process—lottery players around…

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In an age where artificial intelligence writes poetry and smartphones orchestrate our daily lives, there’s something delightfully analog about watching numbered balls dance in a transparent chamber. While casinos have long embraced certified random number generators (RNGs) for their slot machines and online gaming platforms—technology that’s mathematically more random than any physical process—lottery players around the world continue to demand the theatrical spectacle of bouncing balls.

The reason is beautifully human: trust through transparency. Players want to see their fate decided by physics, not algorithms. They need to witness those little spheres tumbling through air currents, colliding and separating, before settling into their destiny-determining positions. It’s a primal need for proof that transcends logic, and it’s why lottery ball machines remain the beating heart of gaming culture across six continents.

The Universal Language of Spinning Spheres

From the glittering casinos of Macau to the community centers of rural Ireland, lottery ball machines speak a universal language of chance. These mechanical marvels have adapted to countless cultures and gaming preferences, creating a fascinating taxonomy of chance-based entertainment.

The American Titans: Powerball and Mega Millions

The United States has perfected the art of lottery theater with its dual-machine spectacles. Powerball’s iconic setup uses two separate machines—one housing 69 white balls for the main draw, another containing 26 red balls for the Powerball itself. This 5/69 + 1/26 matrix creates astronomical odds of 1 in 292,201,338, but also generates the massive jackpots that capture global attention.

Mega Millions follows a similar choreography with its 5/70 + 1/25 configuration, physically isolating the main and bonus draws to prevent any cross-interference. These broadcasts have become cultural events, with millions watching balls bounce through pneumatic chambers in what amounts to the world’s most expensive pinball game.

European Elegance: EuroMillions and SuperEnalotto

Across the Atlantic, Europeans have crafted their own mechanical symphonies. EuroMillions employs a 5/50 + 2/12 matrix using separate main and “Lucky Star” machines, while Italy’s SuperEnalotto pushes physical limits with its massive 6/90 drum. This behemoth requires industrial-grade airflow and oversized transparent casings to ensure 90 balls mix evenly—a mechanical ballet that would make engineers weep with joy.

The Speed Demons: Pick Games and Daily Draws

While mega-lotteries capture headlines, the real workhorses of the lottery world are the humble Pick games. These single-digit champions use simple 10-ball chambers to create surprisingly sophisticated gaming experiences.

Caribbean and South American Favorites

Pick 3 and Pick 4 games dominate the Caribbean and South America, where operators prize speed, simplicity, and frequent payouts. A single 10-ball machine producing three digits creates 1,000 possible combinations (10³), while four digits generate 10,000 outcomes (10⁴). The beauty lies in their flexibility—operators can offer straight wins, box plays, and combination bets, all from the same mechanical setup.

The Philippines has elevated this concept with “Swertres,” a 3-digit national phenomenon that blends mechanical draws with electronic verification. Regional regulations often mandate live mechanical draws for transparency, making these simple machines crucial for maintaining public trust.

The Mathematical Elegance of Multi-Chamber Systems

For large-scale raffles, ingenious operators have discovered they can simulate enormous prize pools using interconnected digit machines. Want to represent 100,000 raffle tickets? Simply link five chambers of 10 balls each to create outcomes from 00,000 to 99,999—using just 50 physical balls instead of handling hundreds of thousands of paper tickets.

This approach has revolutionized charity fundraising and promotional events, particularly in the Middle East where spectacle matters as much as the prize itself.

Fast-Paced Favorites: Keno and Bingo

Keno: The Rapid-Fire Revenue Generator

Keno represents the perfect marriage of mechanical theater and frequent action. Its 20/80 matrix—drawing 20 balls from a pool of 80—supports dozens of games per hour, making it ideal for casinos seeking continuous revenue streams.

Las Vegas perfected the live-ball keno experience with transparent pneumatic blowers and real-time displays, while Australian clubs and pubs have made televised keno draws a social institution. Macau’s gaming floors treat keno as an elegant ancillary offering, and online operators worldwide have adapted the format for mobile play.

The genius of keno lies in its scalability—players can select anywhere from 1 to 20 numbers, creating vastly different odds and payouts from the same mechanical draw. A 5-spot player faces entirely different mathematics than a 10-spot player, yet both watch the same 80 balls dancing in their chamber.

Bingo: The Social Mechanical Experience

Bingo transforms lottery mechanics into community theater. North American halls favor 75-ball setups with 5×5 cards (24 playable numbers due to the free center), while the UK, Ireland, and Australia prefer 90-ball versions with three-row cards containing 15 numbers each.

The machine choice—blower-style mixers versus rotating drums—affects the entire social dynamic. Transparent acrylic chambers provide clear sightlines for verification, while electronic displays help manage faster-paced sessions. Sweden’s BingoLotto, launched in 1989, famously blended television, charity fundraising, and lottery mechanics into a national cultural phenomenon.

The Raffle Revolution: From Drums to Digits

Traditional charity raffles have long relied on massive drums filled with paper tickets—a system that’s wonderfully theatrical but increasingly impractical. Modern organizers are discovering clever alternatives that maintain the mechanical appeal while solving logistical nightmares.

The Abu Dhabi Approach

Large-scale events like the Abu Dhabi Dream Giveaway showcase traditional drum spectacle, mixing thousands of physical entries by hand. But as participation swells, smart operators are adopting digit-based systems that simulate enormous ticket pools without the physical bulk.

Digital Integration and Verification

Contemporary raffle systems blend mechanical draws with digital verification, using GLI-certified random number generators for large-scale events while maintaining live mechanical draws for smaller, community-focused activities. The key insight: players trust what they can see, but operators need systems that can scale.

Cultural Trust and Regional Preferences

The persistence of mechanical lottery systems reveals fascinating cultural insights about trust, tradition, and human psychology. While certified RNGs power every slot machine and online casino game—systems that are mathematically superior in their randomness—lottery players represent a different psychological profile.

The Trust Factor

In many cultures, particularly in regions with historical skepticism toward digital systems, visible mechanical processes provide essential credibility. Players need to see balls bouncing, chambers spinning, and gravity determining outcomes. It’s theater that serves a deeper psychological need for transparency and fairness.

Regulatory Requirements

Many jurisdictions mandate live mechanical draws for legal compliance, making ball machines not just preferred but required. This regulatory landscape has created a global industry of specialized equipment manufacturers, each adapting designs to local preferences and legal requirements.

The Future of Mechanical Chance

As technology advances, lottery ball machines continue evolving while maintaining their essential appeal. Modern systems integrate electronic verification with mechanical draws, providing the best of both worlds—visible randomness with digital audit trails.

The irony remains delicious: in our hyperconnected digital age, millions of people still gather around screens to watch gravity and air pressure determine their fortunes. These mechanical marvels represent humanity’s enduring need for tangible proof in an increasingly virtual world.

Whether it’s Powerball’s dual-machine drama, the rapid-fire excitement of keno, or the community warmth of bingo night, lottery ball machines continue proving that sometimes the most sophisticated technology is a sphere, some air, and the timeless appeal of watching chance unfold before our eyes.

In a world of algorithms and artificial intelligence, there’s something profoundly human about trusting a bouncing ball to change our lives. And that, perhaps, is the most beautiful lottery of all.

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The Art & Science of Lottery Game Development https://smartplay.com/the-art-science-of-lottery-game-development/ https://smartplay.com/the-art-science-of-lottery-game-development/#respond Thu, 21 Aug 2025 13:05:34 +0000 https://smartplay.com/?p=101363 In the modern era of entertainment, where choices are endless and attention spans are fleeting, the lottery industry faces a unique and constant challenge: how to innovate and remain relevant. Lotteries, which serve as a critical source of funding for public services in many countries, cannot simply rely on their long-standing flagship games. They must…

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In the modern era of entertainment, where choices are endless and attention spans are fleeting, the lottery industry faces a unique and constant challenge: how to innovate and remain relevant. Lotteries, which serve as a critical source of funding for public services in many countries, cannot simply rely on their long-standing flagship games. They must continuously evolve, a process that requires a sophisticated approach to lottery game development. This creative and strategic endeavor is a delicate and complex blend of data science, psychological insight, and cultural awareness.

The lottery game development process is a multi-faceted endeavor that begins long before a ticket is printed. It is a strategic process aimed at balancing entertainment value with profitability, all while adhering to strict regulatory standards. The goal is to create a “balanced lottery portfolio”—a mix of traditional jackpot games, instant-win scratch cards, and new digital offerings that appeal to a wide range of player demographics.

The Foundation of a New Game: Research and Psychology

The first step in any new game concept is thorough market research. Lotteries analyze player demographics, purchasing habits, and what they are seeking in a game. This is where psychological principles come into play. A key driver for player engagement is the concept of a “variable reward system,” where the unpredictable nature of winning keeps players coming back for more. This is complemented by the “sunk cost fallacy,” where a player’s previous investment in tickets can make them more likely to continue playing.

Lottery game development also heavily relies on understanding the allure of the “almost won” feeling. This is a common design element in scratch-off tickets, where a player might reveal two out of three symbols, creating a sense of being close to a prize. This feeling, while not a win, is a powerful psychological incentive that encourages repeat play. The frequency of the game is also a major consideration in lottery game development. Daily games like Pick 3 or Pick 4 offer immediate gratification, while massive, multi-state jackpot games like Powerball or Mega Millions build excitement over time through rollovers, a phenomenon sometimes referred to as “lottomania.”

The Crucial Role of Profitability and Game Mechanics

While player psychology is vital, profitability is the ultimate measure of a game’s success. Lotteries are not just selling a product; they are operating a business with a mission to fund public services. The core of a game’s financial model is its “expected value”—the average amount of money a player can expect to win or lose over the long run. Lottery games are designed with a negative expected value for the player, ensuring that a significant portion of ticket sales goes to prizes, but an even larger portion is retained for the lottery’s constituents.

This financial calculation determines every aspect of the game, from the cost of a ticket to the odds of winning and the size of the prize tiers. The lottery game development team must meticulously craft these odds to ensure the game is both appealing to players and profitable for the state. A game with a lower ticket price might have more frequent, smaller prizes to appeal to a wider audience, while a high-jackpot game will have steeper odds to allow the prize pool to grow into life-changing sums. The introduction of new game mechanics, such as “EZ-Match” features on draw games or “Fast Play” games that offer an instant draw experience, are all calculated to increase ticket sales and, by extension, profitability.

The Influence of Culture and Global Trends

A lottery game’s success is deeply tied to its ability to connect with a specific time and place. This is where cultural popularity becomes a key factor in successful lottery game development. Lotteries are not just competing with other forms of gambling; they are competing for a share of the entertainment market against video games, streaming services, and social media.

One of the most effective strategies is the use of branded games. Lotteries partner with major corporations to create games based on popular cultural touchstones, such as TV shows, movies, or board games. The U.S. has seen immense success with instant-win games themed around “Wheel of Fortune,” “Ghostbusters,” and “Jumanji.” These games leverage existing brand recognition and a built-in fan base, immediately attracting players who might not otherwise engage with the lottery. The “Deal or No Deal” lottery game, for instance, has been a successful omnichannel product, available as both a physical scratch-off ticket and an online game. By tapping into the familiarity and excitement of the TV show, the lottery game development team can create a more immersive and appealing experience.

The growing emphasis on social responsibility, particularly among younger generations like Millennials and Gen Z, is also shaping lottery game development. These consumers are not only digitally savvy but also demand authenticity and transparency from the brands they support. Lotteries are responding by highlighting the “good causes” their funds support, such as education, infrastructure, or senior services. Some are even exploring interactive elements that show players exactly where their contributions are going, creating a sense of purposeful gaming and community.

Case Studies in Success and Failure

The history of lotteries is filled with examples of innovative games that thrived and others that failed to gain traction. The lessons learned from both are invaluable to the industry and provide a clear look into the intricacies of lottery game development.

A Global Perspective on Success:

  • Spain’s “El Gordo de la Primitiva”: In a masterful display of strategic game redesign, the Spanish lottery modified its “El Gordo” game to increase the size of the jackpot. By changing the game matrix, they made it more difficult to win the grand prize. This counterintuitive move was a huge success, leading to a massive increase in sales as players were drawn to the lure of a larger, more newsworthy jackpot. It proved that sometimes, a less frequent winner can be a more profitable business model.
  • The UK’s Modernization: Allwyn, the operator of the UK’s National Lottery, has made significant investments in modernizing its entire system. This is an example of a lottery realizing that the “game” is no longer just the ticket itself, but the entire player experience, from purchasing a ticket on an app to engaging with new digital platforms. This strategic focus on technology and player safety is crucial for attracting the next generation of players and is a key trend in modern lottery game development.

Discontinued Games and the Reasons for Their Demise:

The decision to end a game is a difficult but necessary part of portfolio management. The reasons for failure are often a combination of poor concept, lack of market fit, and simple opportunity cost.

  • Minnesota Lottery’s Online Instant Games: In the United States, the Minnesota Lottery was one of the first to launch online instant-win games. However, a major political and regulatory backlash led the state legislature to shut down the games just two years after their launch. This case study highlights the political risks inherent in lottery innovation and how a game’s success can be independent of its financial performance.
  • Kentucky’s “Five Card Cash”: The Kentucky Lottery discontinued its “Five Card Cash” draw game in 2021 due to low sales. Despite attempts to modify the game and increase its prize pool, it simply never achieved the per-capita sales needed to justify its existence. This is a classic example of a game that failed to resonate with the target audience, regardless of the lottery’s efforts to promote it.
  • The UK’s “Lotto Extra”: Launched in 2000 as a side game to the main Lotto draw, “Lotto Extra” was discontinued in 2006. The game’s failure was attributed to long stretches without a jackpot winner, which caused “prize fatigue” among players. This demonstrates the critical importance of balancing jackpot size with the frequency of winners, a key consideration for lottery game development. While a large jackpot is a draw, an unfrequently won jackpot can lead to a loss of player interest and trust.

Conclusion

The lottery game development process is a high-stakes endeavor that requires a deep understanding of human behavior, economic principles, and cultural trends. From the psychological drivers of the “almost won” feeling to the strategic calculation of a game’s profitability, every element is meticulously planned.

As the industry continues to evolve, successful lotteries will be those that embrace digital transformation, leverage the power of pop culture, and craft gaming experiences that align with the values of the modern consumer. The examples of games that succeeded and failed—from Spain’s matrix modification to the UK’s “Lotto Extra”—serve as a constant reminder that in the world of lotteries, innovation is a risk, but stagnation is an even greater one. The games we see today are a testament to the fact that lotteries are not just about luck; they are about a strategic and continuous effort to capture the public’s imagination, one ticket at a time.

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Neptune Single Digit https://smartplay.com/neptune-single-digit/ Tue, 06 May 2025 19:12:19 +0000 https://smartplay.com/?p=100518 The Neptune is a single-digit air-mix lottery machine. It mixes up to 10 balls and selects one ball, which is displayed at the top of the chamber. Winning numbers can be quickly returned to the chamber without handling. Popular in Asia and Latin America, Neptune is often used for multi-digit games where three, four, five…

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The Neptune is a single-digit air-mix lottery machine. It mixes up to 10 balls and selects one ball, which is displayed at the top of the chamber. Winning numbers can be quickly returned to the chamber without handling. Popular in Asia and Latin America, Neptune is often used for multi-digit games where three, four, five or six machines are used together for one draw. In this case, balls can be drawn individually, or simultaneously using a console or Solution Workstation.

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Wheels Get New Segment Identification Feature https://smartplay.com/wheels-get-new-segment-identification-feature/ https://smartplay.com/wheels-get-new-segment-identification-feature/#respond Fri, 03 Jan 2025 16:59:07 +0000 https://smartplay.com/?p=99904 We are excited to introduce a new feature to our Precision Prize Wheels—the ability to identify the winning segment. This enhancement comes with an API that allows the wheel to seamlessly send results to your software. Additionally, you can check results via an IP address on any web-connected device.

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We are excited to introduce a new feature to our Precision Prize Wheels—the ability to identify the winning segment. This enhancement comes with an API that allows the wheel to seamlessly send results to your software. Additionally, you can check results via an IP address on any web-connected device.

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Smartplay Welcomes Kelly Kleinfelder as VP of Technology and Production https://smartplay.com/smartplay-welcomes-kelly-kleinfelder-as-vp-of-technology-and-production/ https://smartplay.com/smartplay-welcomes-kelly-kleinfelder-as-vp-of-technology-and-production/#respond Thu, 02 Jan 2025 20:12:32 +0000 https://smartplay.com/?p=99900 Smartplay proudly announces the addition of Kelly Kleinfelder to our executive team as Vice President of Technology and Production. Kelly brings over 25 years of senior-level management experience as a seasoned technology leader with a proven track record of building and transforming IT departments. Her expertise includes developing strategic IT roadmaps, leading digital transformation initiatives,…

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Smartplay proudly announces the addition of Kelly Kleinfelder to our executive team as Vice President of Technology and Production. Kelly brings over 25 years of senior-level management experience as a seasoned technology leader with a proven track record of building and transforming IT departments. Her expertise includes developing strategic IT roadmaps, leading digital transformation initiatives, and aligning technology with business goals to drive revenue growth, improve efficiency, and enhance customer satisfaction. As Managing Partner of Strategic Elevation Advisory Group, Kelly provided technology consulting to mid-market manufacturing and distribution organizations, focusing on compliance, ERP implementations, and modernization projects.

Kelly’s career highlights include spearheading an ERP transition for a retail distribution company which streamlined business processes and reduced manual work by 25%. Kelly also implemented a 22-point IT transformation plan as CIO at a digital supply chain provider. She holds a Bachelor’s degree in Technical and Scientific Communication from Drexel University and a Master’s in Information Technology Leadership from La Salle University. In 2021, Kelly was named Philadelphia Large Corporate CIO of the Year by InspireCIO.

“We are thrilled to welcome Kelly to the Smartplay family,” said Tom Market, President. “Her leadership, technical expertise, and strategic vision align perfectly with our mission to deliver cutting-edge solutions to the lottery and gaming industries. Kelly will undoubtedly contribute significantly to our continued success and innovation.”

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Smartplay now licensed in the UAE https://smartplay.com/smartplay-is-now-licensed-in-the-uae/ https://smartplay.com/smartplay-is-now-licensed-in-the-uae/#respond Fri, 25 Oct 2024 18:49:53 +0000 https://smartplay.com/?p=99875 We’re thrilled to share some exciting news! The United Arab Emirates’ General Commercial Gaming Regulatory Authority (GCGRA) has granted us, Smartplay International, a vendor license. This means we can now provide our lottery and gaming equipment to licensed gaming companies in the UAE. “We’re honored that the GCGRA has awarded this vendor license and allowed…

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We’re thrilled to share some exciting news! The United Arab Emirates’ General Commercial Gaming Regulatory Authority (GCGRA) has granted us, Smartplay International, a vendor license. This means we can now provide our lottery and gaming equipment to licensed gaming companies in the UAE.

“We’re honored that the GCGRA has awarded this vendor license and allowed us to supply licensed gaming operators in the UAE,” said Darrell Smith, our VP of Sales. “We see great opportunities in the country and look forward to working with new operators as they are approved by GCGRA.”

At Smartplay International, we pride ourselves on being a leading supplier of number drawing systems, working with lottery and gaming operators in 127 countries, including big names like Powerball, Megamillions, the UK National Lottery, and the Hong Kong Jockey Club.

In addition to this fantastic news, we also want to congratulate The Game LLC, the UAE’s first licensed lottery. The Game LLC, a subsidiary of Momentum based in Abu Dhabi, will offer a diverse range of lottery games designed to suit different player interests and financial preferences. This is a significant milestone as it marks the first license issued by the GCGRA since its establishment last September.

Stay tuned for more updates as we continue our exciting journey in the UAE!

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Virgin Islands Updates from Bead Machine to Digital Draw https://smartplay.com/virgin-islands-updates-to-origin-digital-draw/ https://smartplay.com/virgin-islands-updates-to-origin-digital-draw/#respond Mon, 14 Dec 2020 20:46:20 +0000 https://smartplay.com/?p=44067 This is the completed digital draw sequence developed by Smartplay International for the Virgin Islands Lottery It’s not easy to change the way you conduct your lottery drawings. Players get used to the numbers being drawn in a certain way. So it was a big deal that after decades of conducting draws with a bead…

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This is the completed digital draw sequence developed by Smartplay International for the Virgin Islands Lottery

It’s not easy to change the way you conduct your lottery drawings. Players get used to the numbers being drawn in a certain way. So it was a big deal that after decades of conducting draws with a bead draw machine, the U.S. Virgin Islands Lottery this year decided to improve and enhance their lottery drawing process with Smartplay’s Origin Digital Drawing System.

US Virgin Islands Lottery Logo

The USVI Lottery is the longest running lottery in the United States. Established in 1937, the lottery is a significant source of revenue for the Islands and contributes millions to programs helping schools, veterans and the elderly.

For years how the USVI lottery employed a lottery bead machine. Bead machines are very popular as a mechanism for generating random numbers especially in Caribbean and Latin American countries. Smartplay has a long history with USVI Lottery, with Smartplay manufacturing their bead drawing systems in 1992 and again in 2005.

Virgin Islands Lottery Bead Draw Machine
Traditional bead machines were used for many years.

These massive units — while impressive to the eye — required significant manpower to manage. It could take up to a week to organize a drawing and two to four hours to actually draw and count the beads. With the new Origin Digital Draw, the time to conduct the draw was reduced to less than eight minutes.

Raymond Williams, appointed lottery director in early 2019, was ready for a change to increase efficiency while at the same time generate more excitement around the VI Lottery. The increased speed and efficiency with conducting the draw will allow the lottery to eventually add more games, even a daily game.

Marketing Director Victoria Burgess and her team created a series of videos to communicating the value to the dealers and players on making the switch to the new platform. Based on a small focus group, the feedback from the dealers has been that the new system is more trustworthy because there’s less room for human error. As the dealers are the liaison to the community their opinions and attitude towards the drawing is essential. So far, the communication is positive and has resulted in an increase in sales, even with negative impact of the pandemic.

The USVI Lottery is proving that players can adapt to new systems if the benefits are communicated clearly and effectively. Below is the new digital draw sequence created by Smartplay based on footage provided by USVI Lottery.

Here are some additional videos used by VI Lottery to communicate the new draw system and new initiatives to grow the lottery and thus increase support for community programs.

Virgin Islands Lottery Rebranding

Virgin Islands Lottery Benefitting the Community

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Behind the Scenes at the Lottery https://smartplay.com/behind-the-scenes-at-the-lottery-videos/ Thu, 12 Nov 2020 21:12:41 +0000 https://smartplay.com/?p=4075 Ever wonder how the lottery is conducted? What really goes on before the show to keep everything secure, random and on-time? We’ve compiled some great behind the scenes videos created by lotteries and local news organizations. These videos highlight the detailed planning and execution that goes on, which gives players confidence in the draw results.…

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Ever wonder how the lottery is conducted? What really goes on before the show to keep everything secure, random and on-time? We’ve compiled some great behind the scenes videos created by lotteries and local news organizations. These videos highlight the detailed planning and execution that goes on, which gives players confidence in the draw results.

Procedures of course vary based on your country, personnel resources, frequency of draws and many other factors. These videos can provide some ideas for your own drawing process as well as creating your own video to share with your players. One thing is for sure, regardless of where you go in the world, lotteries take great care to prepare and test lottery equipment so they are assured everything is a go when it’s time for the live drawing.

Smartplay would be happy to provide additional photos, video footage, certifications and other content as need to create your video. Please contact us to discuss your project.

Pennsylvania Lottery

Ohio Lottery

Texas Lottery

Hoosier Lottery

New York Lottery

North Carolina Education Lottery

New Jersey Lottery

Australian Lottery

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Lottery Behind the Scenes: How Real Draws Truly Work nonadult
Lotteries Explain Digital Draws https://smartplay.com/lotteries-explain-digital-draws/ https://smartplay.com/lotteries-explain-digital-draws/#respond Thu, 12 Nov 2020 20:54:57 +0000 https://smartplay.com/?p=12300 While lottery players are becoming more accustomed to digitally drawn lottery numbers, providing an overview of the process increases transparency and credibility. It could make a difference for those players on the fence about playing because they think the results are rigged. It’s usually because they don’t have enough information about how the process works.…

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While lottery players are becoming more accustomed to digitally drawn lottery numbers, providing an overview of the process increases transparency and credibility. It could make a difference for those players on the fence about playing because they think the results are rigged. It’s usually because they don’t have enough information about how the process works. While generating a random number for any lottery is quite complex, these explainer videos go a long way to building trust among lottery players.

Colorado Lottery

Illinois Lottery

Hoosier Lottery

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